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ali (Unregistered Guest)
Posted From: 64.111.91.63
Posted on Thursday, July 30, 2009 - 01:19 am:   

my nuvi 680 touch screen just doesnt respond to touch have not damaged it in any form, tried to callaberate it but it does not respond to the touch sense,how can i fix it please help? thanks!!
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SHARCNET-USA (Unregistered Guest)
Posted From: 69.171.169.152
Posted on Friday, September 11, 2009 - 01:17 am:   

Hi Ali, the only way to resolve this problem is to replace the touchscreen. I've seen many touchscreens that have failed even when there isn't any visable physical damage. Apparently, the manufacturer is using a different touchscreen vendor that has been having quality issues causing the touchscreens to fail prematurely. The touchscreens manufactured by the original vendor are very robust and only fail when the glass is broken.
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rerpss (Unregistered Guest)
Posted From: 76.166.22.217
Posted on Sunday, January 24, 2010 - 01:10 am:   

On 21 Jan 2010, my Nuvi 680, which I've had no problems with since new in July 2008, touch screen just quit working...Who and/or where can I have this repaired/reworked or ??/ I have too many addresses saved from various places around the world that I do not WANT TO LOSE !! Help - thanks in advance....
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Sharcnetusa
Username: Sharcnetusa

Registered: 12-2008
Posted on Sunday, January 24, 2010 - 02:12 am:   

Hi Ronald, I'll send you a quote. This is certainly repairable.
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Michael Layman (Unregistered Guest)
Posted From: 64.126.94.229
Posted on Friday, May 07, 2010 - 08:51 pm:   

My nuvi 680 began acting up with respect to the touchscreen just after the warranty expired. Now it can not be re-calibrated nor do any of the alternative approaches offered on-line here and other places work. I am wondering if the cost of repair is worth it or buying a more current 765t is a better option?
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Sharcnetusa
Username: Sharcnetusa

Registered: 12-2008
Posted on Sunday, May 09, 2010 - 12:47 am:   

Only you can make that decision. However the cost for us to replace the touchscreen & glass would be $49.00 USD + $10.35 USD returns shipping.
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Lynn Lacaillade (Unregistered Guest)
Posted From: 209.99.193.220
Posted on Thursday, July 01, 2010 - 10:29 pm:   

My Nuvi 680's touch screen stopped working. It will turn on and I can see the screen but cannot select anything. I have turned it off and on so many times hoping that it will start working.... I am so frustrated. I was going to send it to FL with my daughter next week since she will be there for 3 weeks with her sister. I am wondering how long it will be before Sharcnetusa will be accepting anymore units for repair.
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Sharcnetusa
Username: Sharcnetusa

Registered: 12-2008
Posted on Friday, July 02, 2010 - 11:31 am:   

You didn't include your email address in your post, so there is no way we can contact you email you a quote.
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Dennis R (Unregistered Guest)
Posted From: 99.112.149.41
Posted on Tuesday, July 06, 2010 - 10:39 pm:   

I posted elsewhere before seeing this forum, but I just wanted to say I got the big run around from Garmin today on my Nuvi 650, which also has this problem of a dead touchscreen. They denied the problem, and offered a refurb for $30. I refused, and wanted to talk to the supervisor. Basically didn't want the same problem down the road and was hoping there might be another option. Scott Dace and Kathy Vo, both supervisors, kept sending the poor rep back to the phone rather than talk to me. The rep finally told me I had to wait till tomorrow for a call back to speak to a supervisor. Pfft. So much for Garmin customer service. Will update you all tomorrow if there is a call-back. Am I being unreasonable here? I paid 300 for this unit and it's dead in less than two years. By the way I had to wait 30-40 before the rep even came on the line.
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(Unregistered Guest)
Posted From: 99.112.149.41
Posted on Tuesday, July 06, 2010 - 10:44 pm:   

Sharcnetusa--

Are there other frequent problems with the 650? Like anything that preemptively should be replaced if I get the touchscreen repair done? Thanks.
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Sharcnetusa
Username: Sharcnetusa

Registered: 12-2008
Posted on Tuesday, July 06, 2010 - 11:29 pm:   

Hi Dennis,

We can send you a quote but we won't be able to beat $30. We use the original style touchscreens that are more robust. The speaker is known to fail and the power switch can break too. Batteries go bad after 2 years. We can address all of these issues and more.

I don't care for refurbs because they sometimes have problems too. Some were even burnt inside.

- Jim
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K Wolf (Unregistered Guest)
Posted From: 24.60.27.112
Posted on Friday, July 09, 2010 - 05:03 pm:   

Like other posters, the touchscreen on my Nuvi 660 just stopped working one day. It's 2 1/4 years old and I only use it when out of town on business. I tried to use the backdoor method posted on your web site to recalibrate it, but no luck. I've been checking your web site over the past few weeks, but it appears the repair schedule is still full. Any sense when you might be able to provide service quotes and accept repairs?
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Bryan C (Unregistered Guest)
Posted From: 75.169.104.65
Posted on Sunday, July 18, 2010 - 03:19 pm:   

I, too, would like the touchscreen on my Nuvi 660 replaced. How long of a wait can I expect before you start accepting repair quotes again?
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Sharcnetusa
Username: Sharcnetusa

Registered: 12-2008
Posted on Sunday, July 18, 2010 - 11:54 pm:   

Hi Bryan, we've emailed you info on how to obtain a quote from us.
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massenbg (Unregistered Guest)
Posted From: 24.253.72.162
Posted on Monday, August 02, 2010 - 10:28 pm:   

Not intending to sound like a broken record, but my Nuvi 680 also has a dead touch screen. I attemtped to get a repair quote, but your site says you aren't accepting repairs at this time. I don't want to deal with the factory bubbas in Olathe, Kansas. Besides all the 'favorites', I have a lifetime map update, and activated the MSN Direct until they pull the plug on 1 Jan 2012. Please help! Thanks.
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Sharcnetusa
Username: Sharcnetusa

Registered: 12-2008
Posted on Monday, August 02, 2010 - 10:38 pm:   

We'll send you information on how to submit a quote to us.
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Anand S (Unregistered Guest)
Posted From: 71.205.250.211
Posted on Wednesday, August 11, 2010 - 08:00 pm:   

Also have a 680 with a non responsive touch screen, would like to get in contact with you guys for a quote.
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Sharcnetusa
Username: Sharcnetusa

Registered: 12-2008
Posted on Thursday, August 12, 2010 - 09:39 am:   

Anandpay, We've sent you a link where you can request a quote
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Shawn C (Unregistered Guest)
Posted From: 63.144.192.182
Posted on Monday, October 04, 2010 - 11:37 am:   

Same as above.. dead touchscreen on 660. Please provide contact information.
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Sharcnetusa
Username: Sharcnetusa

Registered: 12-2008
Posted on Monday, October 04, 2010 - 11:44 am:   

Hi Shawn, We've sent you the information that you requested.
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GregKrause (Unregistered Guest)
Posted From: 68.81.207.93
Posted on Tuesday, October 05, 2010 - 07:49 pm:   

My 2 year old 660 touch screen is not working. I tried garmins help steps with no luck.Can I get any help with it in the near future?
Thanks, Greg
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Sharcnetusa
Username: Sharcnetusa

Registered: 12-2008
Posted on Wednesday, October 06, 2010 - 02:50 pm:   

Hi Greg, We've sent you the information that you requested.
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Scott Talbott (Unregistered Guest)
Posted From: 76.125.182.153
Posted on Tuesday, November 16, 2010 - 11:11 am:   

Guys, great to hear you are so busy, but I cannot afford to wait until you are ready to take more repairs to get my Garmin 680 touch screen replaced. Is there any way that I can purchase a touch screen to do the repair myself? I have a fair amount of electronics training, so not worried about replacing it myself. I will also forgo any warranty. I just need to get this done since I am travelling a minimum of 4 days a week.
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Sharcnetusa
Username: Sharcnetusa

Registered: 12-2008
Posted on Tuesday, November 16, 2010 - 11:27 am:   

Sorry but we can not provide any do-it-yourself information.

Do-It-Yourself Repairs

We can tell you however, that we receive emails each week from those who have irreversibly damaged their Nuvi just trying to change a battery.

Replacing a touchscreen is much more complex than changing a battery. If you break the LCD flex cable latches in the process, it's "Game Over". The LCD itself is also susceptible to being cracked.

In some cases, even we can't repair the damage that a customer has caused.

We strongly recommend not attempting to do this yourself.

We also use a certain type of touchscreen that we have proven does not become un-responsive over time, like the original touchscreen. The problem may return if the proper part isn't used.

We have been replacing touchscreens for well over 3 years and have never had a repeat failure. We've literally replaced hundreds of them.

Due to liability issues, we no longer sell parts.

Yes, we are always busy but we can often squeeze someone into our schedule if asked nicely.

(Message edited by admin on November 16, 2010)
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Troy Grubb (Unregistered Guest)
Posted From: 74.138.28.125
Posted on Wednesday, December 01, 2010 - 12:35 am:   

Great service! I am glad that I found your business. Long story-short, my Nuvi 660's touchscreen has become unresponsive. In my attempt to determine the nature of the problem and fix it, I came across a "help" blog that suggested to delete a file (name escapes me) while connected to PC and enter the calibration mode to reset the screen. Well, much to my dismay, I discovered that the screen was still unresponsive. Now I have an unresponsive screen AND a missing file... I would like to have this fixed and will patiently wait until you guys can take repairs. In the meantime, should I try to restore the software file or is this something that can be done when repairing the touch screen? Thanks for advice.
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Sharcnetusa
Username: Sharcnetusa

Registered: 12-2008
Posted on Wednesday, December 01, 2010 - 01:17 am:   

Hi Troy,

The file name that your deleted was GUPDATE.GCD. We provide a procedure here:

http://www.sharc.net/discus/messages/6/77.html?1286154637

However, we recommend renaming the file rather than deleting it. The file is a firmware update file and not needed after the unit has been updated. It can come in handy if the firmware becomes corrupted. It will allow you to reflash the unit's firmware.

We'll send you the information on how to send your unit to us for repair.
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V Knight (Unregistered Guest)
Posted From: 99.141.58.241
Posted on Thursday, December 02, 2010 - 08:32 pm:   

Hello, I also have an unresponsive Nuvi 660 screen. May I have a repair quote?

Editor's Note: The above was a bogus post made by Ronald L. Korzeniewski of Chicago, IL.

(Message edited by admin on January 13, 2011)
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Snuffy
Username: Snuffy

Registered: 01-2011
Posted on Tuesday, January 11, 2011 - 07:44 pm:   

Hello,

I have a Nuvi 680 and it's touch screen isn't responding either. The unit turns on, but doesn't respond when I try to navigate through the menus. Also I had recently just updated the maps and bought the traffic service =( Burning my money just letting it sit on my desk! Would I need to replace the screen?
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Sharcnetusa
Username: Sharcnetusa

Registered: 12-2008
Posted on Tuesday, January 11, 2011 - 08:16 pm:   

If you unit's serial number begins with a "12P", "14V", "143" or "13N" then I would suspect that you have a defective touchscreen.

We can send you information on how to send it into us for repair if you like.
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Snuffy
Username: Snuffy

Registered: 01-2011
Posted on Wednesday, January 12, 2011 - 11:25 pm:   

Mine starts with 10R...

Can you send me the repair info?

Appreciate it!
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Sharcnetusa
Username: Sharcnetusa

Registered: 12-2008
Posted on Wednesday, January 12, 2011 - 11:42 pm:   

"10R" is not the serial number. It's the number just above the bar code. I am betting it starts "12P", "14V", "143" or "13N".

Sure we'll send you information.
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Snuffy
Username: Snuffy

Registered: 01-2011
Posted on Thursday, January 13, 2011 - 12:51 am:   

Ah I see it now. Yeah 143!
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Sharcnetusa
Username: Sharcnetusa

Registered: 12-2008
Posted on Thursday, January 13, 2011 - 12:43 pm:   

Information sent.
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(Unregistered Guest)
Posted From: 96.254.103.246
Posted on Wednesday, February 23, 2011 - 10:15 pm:   

I have the garmin nuvi 680, touch screen quit working... go figure. I have been checking the site since september when my wife found your site.. I hate a throw away society, if you can fix it, I will keep it.
jamie
jsco777@yahoo.com
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Sharcnetusa
Username: Sharcnetusa

Registered: 12-2008
Posted on Thursday, February 24, 2011 - 12:27 am:   

We can certainly fix it. We'll send you info on how to obtain a quote from us.
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Menunes
Username: Menunes

Registered: 05-2011
Posted on Wednesday, May 04, 2011 - 08:26 am:   

Jim,

Thanks for setting up this webste - I have used your reset advice to keep my 650 somewhat functional over the last 6 months, but now the touchscreen is finally dead.

I know that you have been really busy recently - I keep waiting for the order status to change, but you appear to be really backed up. Is there anyway you can let me know when you have an opening? I bought a lifetime map subsciption a couple months ago, and I'd hate to waste that money.

menunes@hotmail.com
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Sharcnetusa
Username: Sharcnetusa

Registered: 12-2008
Posted on Wednesday, May 04, 2011 - 08:50 am:   

We'll send you information on how to obtain a quote from us.
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Esther Myers (Unregistered Guest)
Posted From: 69.112.40.251
Posted on Friday, September 09, 2011 - 08:04 pm:   

I have a 660 that starts with "12p". The dang thing's screen stopped working. I'm a 60 year old grandmother who is directionally challenged.
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Sharcnetusa
Username: Sharcnetusa

Registered: 12-2008
Posted on Saturday, September 10, 2011 - 08:56 am:   

Hi Esther, we have sent you an email on how to obtain a quote from us.
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Paul Neske (Unregistered Guest)
Posted From: 69.193.34.201
Posted on Monday, September 12, 2011 - 12:18 pm:   

I have been watching your site for a couple weeks now and I am glad that you are busy, but I could use some help. I have a Nuvi 680 that the touchscreen appears to have frozen on. I would greatly appreciate getting it repaired. Could you estimate a time frame to accept new repairs? Thank you in advance.
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Sharcnetusa
Username: Sharcnetusa

Registered: 12-2008
Posted on Monday, September 12, 2011 - 02:08 pm:   

Hi Paul,
We've sent you an email with instructions on how to obtain a quote from us.

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