Nuvi 780 broken glass plate Log Out | Topics | Search
Moderators | Edit Profile | SHARC Home

GPS Obsession/Ham Radio Forum » Garmin Forum » Garmin Nuvi Series » Garmin Nuvi User Problems » Nuvi 7xx Series Problems » Nuvi 780 broken glass plate « Previous Next »

  Thread Last Poster Posts Pages Last Post
  Start New Thread        

Author Message
Top of pagePrevious messageNext messageBottom of page Link to this message

Scott B (Unregistered Guest)
Posted From: 96.19.195.29
Posted on Monday, November 16, 2009 - 02:31 pm:   

I cracked the lower left corner of the glass plate by pressing too hard (seriously!). Unit is under warranty, but Garmin won't cover this repair under warranty. The LCD screen is not damaged, but the touchscreen is intermittently unresponsive. Is this a repair that you will do, or will I have to send to Garmin and pay them since it's still under warranty?
Top of pagePrevious messageNext messageBottom of page Link to this message

Sharcnetusa
Username: Sharcnetusa

Registered: 12-2008
Posted on Monday, November 16, 2009 - 03:08 pm:   

Hi Scott,

Sure we can fix this problem, as long as the LCD is OK. We have observed that the manufacturer has used (3) different LCD displays during the production run of the 7xx series. We carry the original LQ043T1DG03 displays but not the newer ones. However, we can replace a damaged touchscreen and glass on any 1 of the 3 display versions. The manufacturer considers this problem as abuse and not a manufacturing defect. This can happen when the touchscreen is not very sensitive, causing the user to have to use more pressure than would normally be necessary to activate a particular function.

(Message edited by admin on November 16, 2009)

Add Your Message Here
Post:
Username: Posting Information:
This is a public posting area. Enter your username and password if you have an account. Otherwise, enter your full name as your username and leave the password blank. Your e-mail address is optional.
Password:
E-mail:
Options: Enable HTML code in message
Automatically activate URLs in message
Action:

Topics | Last Day | Last Week | Tree View | Search | Help/Instructions | Program Credits Administration